Dynamics CRM 4.0 VPC: Fixing the broken Customer and Partner Portals

So you’ve spent a few hours downloading the latest re-released VPC of Microsoft Dynamics CRM 4.0 only to find that the Customer Portal and Partner Portal samples are broken.
For example, when you try to launch the Partner Portal (under xRM Portals in IE favorites bar) you get the following message:
I’m certain Microsoft will post a fix soon but in the mean time I’ve done some digging and found a solution. The portal files are already deployed and you just need to point the IIS applications to the correct folders on your disk.
On your VPC desktop you’ll find a shortcut named “Accelerators”, open it and you’ll find oyur portals.
Open IIS management console.
Right click “Partner Portal” and select Properties.
Under the Home Directory tab paste this path:
Click Apply.
Now do the same for the “Partner Portal” application, the path is: C:\Microsoft Dynamics CRM 4.0\Accelerators\CUSTOMER_PORTAL_RTW_R1\Installation\Website\Customer-Portal-R2\Website
Hope this helps.

So you’ve spent half a day downloading the latest re-released VPC of Microsoft Dynamics CRM 4.0 only to find that the Customer Portal and Partner Portal samples are broken.

For example, when you try to launch the Partner Portal (under xRM Portals in IE favorites bar) you get the following error message:

Server cannot access application directory

I’m certain Microsoft will post a fix soon but in the mean time I’ve done some digging and found a solution. The portal files are already deployed and you just need to point the IIS applications to the correct folders on your disk.¬†On your VPC desktop you’ll find a shortcut named “Accelerators”, open it and you’ll find your portals.

Here are the steps to follow:

1. Open IIS management console.

2. Expand Web Sites, right click Customer Portal and select Properties.

3. Under the Home Directory tab paste this path into the Local path field:

C:\Microsoft Dynamics CRM 4.0\Accelerators\CUSTOMER_PORTAL_RTW_R1\Installation\Website\Customer-Portal-R2\Website

4. Click Apply.

5. Now repeat steps 2-4 for the Partner Portal site. The path is:

C:\Microsoft Dynamics CRM 4.0\Accelerators\PARTNER_PORTAL_RTW_R2.01\Installation\Website\Partner-Portal-R2\Website

Hope this helps.

One thought on “Dynamics CRM 4.0 VPC: Fixing the broken Customer and Partner Portals

  1. Jukka Niiranen

    Thanks for the helpful post. Was wondering the same issue with my VPC, as the primary reason for downloading it was to check out how the Adxstudio portals work in practice. I started extracting the portal zip files available on C root, but then I got suspicious about whether a path with \Install could actually be the intended location of the website.

    When browsing the program files folder full of accelerators you start to realise how much accelerator material MS has actually published since 4.0 RTM. Makes you wonder how they will deal with upgrading that functionality to CRM 2011 once it gets released.

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